FAQ and Contact

The workshop-boutique is open Tuesday to Sunday from 11:00 a.m. to 7:00 p.m.

For fittings, the showroom is open Friday and Saturday from 1:00 p.m. to 7:00 p.m. (by appointment only).

Our workshop boutique is located at 111 Rue Chabanel Ouest, #717, Montreal, QC.

Yes, it is now possible to come and try on the pairs that interest you in our workshop-boutique in Montreal by making an appointment .

Here is the booking link (also available in the website footer). You can book a 30-minute slot and come try on the pairs that interest you in our workshop-boutique, only in Montreal.

To confirm your reservation, you will be asked to create your wishlist:

Click on the little heart on the pairs you like.
When booking, copy the shareable link to your wishlist (it is available by clicking on the heart icon in the top right corner of your screen).

This allows us to prepare your pairs in advance on the day of the appointment.

Please note that pairs are only reserved during the reserved time slot. If one of the pairs is sold before the fitting date, you will be notified by email

Yes. It is possible to reschedule your fitting once. To do so, write to us at info@trolet.ca and include your full name in the email.

You will be offered new time slots and a new booking confirmation will be sent to you.

No. For organizational reasons, and to remain fair to customers who have booked, we do not accept fittings without an appointment.

Yes, since February 2026 we have been offering our own shoe repair services. You can access our services right here .

For any specific requests, send us photos of your shoes to info@trolet.ca , describing your needs and the material(s) of the shoe. You can also come directly to the workshop for an on-site assessment.

If you book a repair service online, you can drop off your shoes at our workshop at a time that suits you, or ship them to us if you’re unable or prefer not to come in person.

If you’re unsure which service to select online or require a specific repair, you’re welcome to bring your shoes directly to the workshop. We will assess them together on-site and provide a proper diagnosis.

You can refer to our care guide : you'll find a good overview of the different types of leather and the best way to care for them. Our care products are also sorted by leather type and intended use.

If you still have questions, feel free to contact us on social media or by email using the form below. We always enjoy interacting with the community.

Yes, we accept donations. You can bring the shoes you no longer wear directly to our workshop from Monday to Saturday between 11:00am and 7:00pm.

Trolet offers a free 30-day return policy on all purchases made in Canada.

For more details, please visit our dedicated refund policy page.

No, we don't offer exchanges due to the unique nature of our inventory. The fastest way to receive the exact model you want is to return the original item and then place a new order once the return is approved.

Once your return is approved, we'll send you all the instructions for sending the package back. Ideally, we recommend returning the pair in the original Trolet packaging, then affixing the new shipping label (received by email) over the old one.

The processing time may vary from bank to bank. However, in general, you should allow 2 to 5 business days.

The shipping time depends on the delivery option chosen at the time of your online purchase.

Free delivery: 3 to 9 business days
Express delivery: 1 to 2 business days

We currently only ship to Canada, as international shipping costs are still too high for a young local company like ours.

For any specific shipping-related requests, please write to us at info@trolet.ca

Yes, we offer a free delivery option. The other free option is to pick up your package directly from our workshop/shop. Packages are usually ready within 24 to 48 hours.

If you haven't received your order even though the tracking link indicates it has been delivered, here are the steps to follow:

Check with members of your household or your neighbors, someone may have accepted the package on your behalf.
Look around your property, the delivery driver may have left the package in a safe place.
Check the tracking link received by email, verify the exact delivery status, location and delivery date.

If, after these checks, you still can't find your package, contact us as soon as possible. We may need to open an investigation with the carrier and the postal inspection service. To proceed, you will need to review, sign, and return an official claim form.