Customer account

How to register?

To shop easily and quickly on trolet.ca you must create a customer account by clicking on the small icon in the menu at the top right (on computer) or in the drop-down menu at the top left (on mobile).

Your privacy is of course respected! To find out more, see our privacy policy.

How do I delete my account?

To deactivate your customer account, simply write to us at support@trolet.ca. We will send you an email to confirm the closure of your account.

Donations

Do you collect donations?

Yes. You can bring your donations to us at 3-4770 Avenue Linton, Montreal, QC.

A home pick-up plan will be available soon to make donations easy and accessible for everyone. We will communicate about it very soon.

Why give to Trolet?

We are the only ones to make every effort to revive each pair in Quebec before they are thrown away. Donating to us means supporting a Quebec company in the research and development of innovative solutions to revolutionize the textile industry and reduce its ecological impact. You can trust us to ensure that every dollar earned is reinvested in this unique objective.

Do you support any causes?

Yes. For each pair that is donated to us and resold on trolet.ca, we donate $2 to the association Les Petits Frères which fights the isolation of the elderly.

Donating to us is an easy way to have an ecological and social impact.

What do you do with shoes that are beyond repair?

Unfortunately, due to their poor quality, many shoes are beyond repair. Faux leather is the worst example.

However, we try to revalue as much as possible the parts that can be, such as laces, soles and zippers. For the rest, we do not yet have solutions but we are working hard to develop them.

Products and quality

What are the conditions for purchasing shoes?

All our items are shoes that have already had an owner and that have been disinfected, cleaned, repaired and perfumed with a scent that will remind you of your vacation in the south.

  • Like-new shoes have almost never been worn, have no visible marks and sometimes even still have their labels.
  • The shoes are in very good condition and have been used very little and very well preserved. After revaluation, there are only a few barely visible signs of wear on the sole or exterior.
  • Shoes in good condition may have some visible traces of life such as a small stain or slightly worn soles. These few defects make them unique and they remain 100% functional. Every detail is visible in our photos so that you can make your purchase with full knowledge and confidence.

Why do you sell multiple states of shoes?

What we want is to revive the greatest number of shoes to have the greatest impact.

Offering shoes with some traces of life but 100% functional allows all budgets to benefit from our shoes.

Delivery

Do you ship internationally?

Yes. However, shipping costs may vary from country to country.

Can I choose the delivery method?

Yes, we offer a free option or an express option, the price of which varies according to the delivery address. The choice is made at the time of payment.

What are the delivery times?

In general, you can expect a delay of 5 working days. If the delay increases, do not hesitate to write to us at support@trolet.ca

How do I track my order?

Use your Canada Post order number to track your package directly on their website.

Returns and Refunds

What is your return policy?

We accept returns within 30 days of your order being received. For more information, visit our Returns page.

When will I receive my refund?

Depending on your financial institution, please allow 2-10 business days for the credit to be applied to your bank or credit card account.

Your experience is our priority!

Didn't find the answer to your question? Write to us! We will answer you within 24 hours.