Workshop-boutique
What are your opening hours?
The workshop boutique is open from Wednesday to Sunday between 11:00 AM and 7:00 PM.
Where are you located?
Our workshop-boutique is located at 111 Chabanel Street West, #717, Montreal, QC.
Is there parking near the workshop?
Yes. You can park at the back of the building located at 111 Chabanel, along the fence. Then, simply go to the guardhouse that you are here to see us. You will then receive one hour of free parking.
Can I try on shoes here?
Yes, you can come and try on shoes in our showroom during our opening hours: Wednesday to Sunday, from 11:00 AM to 7:00 PM.
Trolet Drop-off Points
How do drop-off points work?
Start by completing your online diagnosis. You will receive a personalized quote by email within 24 hours, along with our cobbler's recommendations. Once the quote has been accepted and paid, you can choose your drop-off point and you will receive a QR code to present when you drop off your shoes.
Can I drop off my shoes without having completed the online diagnostic?
No. The online diagnosis must be completed before drop-off. Once your quote has been accepted and paid, you will receive a QR code for validation to present at the drop-off point.
Without this QR code, your shoes cannot be accepted at our partner drop-off points.
If you don't want to use the online diagnosis, you can simply visit us at our workshop on Chabanel for a classic drop-off.
How do I find the nearest drop-off point?
Once you've received your quote by email, you can modify it as needed, then validate it. You can then consult the available drop-off points on a map and choose the one closest to you based on your postal code.
What should I bring to the drop-off point?
Your shoes and the QR code received after confirming your order.
Can I drop off multiple pairs at the same time?
Yes. Just make sure that each pair has been included in your diagnosis.
What happens after I drop off my shoes?
TROLET carries out a weekly collection. You will be able to track the progress of your pair step by step from your customer account. Once your shoes have been repaired and/or cleaned, they will be returned to the drop-off point where you left them.
Can I still come directly to the workshop?
Yes. If you prefer not to use the online diagnosis, you can come directly to our workshop.
Why do I need a diagnosis before dropping off my shoes?
The online diagnosis is designed for those who want to get an accurate price for repairs without having to travel.
It is mandatory if you want to drop off your shoes at a TROLET drop-off point. But if you wish to come and see us directly at the workshop, you are not obliged to use the online diagnosis.
Services and maintenance
Do you offer repair and cleaning services?
Yes, we offer our own shoemaking services. You can access our services right here.
For any special request, send us photos of your shoes to info@trolet.ca, describing your needs and the material(s) of the shoe. You can also come directly to the workshop for an on-site diagnosis.
How can I get interview tips?
You can refer to our care guide: there, you will find a good overview of the different types of leather and the best way to treat them. Our care products are also sorted by leather type and by use.
If you still have questions, don't hesitate to write to us on social media or by email using the form below. We always enjoy interacting with the community.
Do you accept shoe donations?
Yes, we accept donations. You can bring the shoes you no longer wear directly to our workshop from Wednesday to Sunday between 11:00 AM and 7:00 PM.
Returns & Refunds
What is your return policy?
Trolet offers a free 30-day return policy on all purchases made in Canada.
For more details, please visit our refund policy page.
Can I exchange an item?
No, we do not offer exchanges due to the unique nature of our inventory. The quickest way to ensure you get the model you want is to return the original item, then make a separate purchase for the new item once the return is approved.
How do I prepare my package for return?
Once your return is approved, we will send you all the instructions for sending the package back. Ideally, we recommend that you return the pair in the original Trolet packaging, then stick the new shipping label (received by email) over the old one.
What is the refund period after a return?
The timeframe can differ from one bank to another. However, generally, you should allow for 2 to 5 business days.
Shipping & Delivery
What are the shipping times for a package?
Shipping times depend on the delivery option chosen at the time of your online purchase.
- Standard delivery: 3 to 9 business days
- Express delivery: 1 to 2 business days
Do you ship worldwide?
We currently only ship within Canada, as international shipping costs are still too high for a young local company like ours.
For any specific shipping inquiries, please email us at info@trolet.ca
Is delivery free?
Shipping is free for all orders over $100 for residents of Ontario and Quebec. The other free option is to pick up your package directly from our workshop-boutique. Packages are usually ready within 24 hours.
I haven't received my package, what should I do?
If you have not received your order but the tracking link indicates that it has been delivered, please follow these steps:
- Check with household members or neighbors; someone may have accepted the package on your behalf.
- Look around your property; the carrier may have left the package in a safe place.
- Consult the tracking link received by email to check the exact delivery status, location, and date of delivery.
If, after these checks, you still cannot find your package, contact us as soon as possible. We may need to open an investigation with the carrier and the postal inspection service. To proceed, you will need to review, sign, and return an official claim form to us.
Contact Us
If you have a specific question that hasn't been answered here, please don't hesitate to write to us. We'll be happy to help you.
